This Refund Policy outlines the terms under which Signal 23 Television LLC ("Signal 23") processes refund requests for subscriptions and purchases made on Signal 23 Universe.
Subscription Refunds
All subscription purchases are final. We do not offer refunds for partial billing periods. When you cancel your subscription, you will retain access to the platform until the end of your current billing period, at which point your subscription will not renew.
Exceptions
We may consider refund requests on a case-by-case basis in the following circumstances:
- You were charged after cancelling your subscription due to a technical error on our part
- Duplicate charges occurred due to a system error
- You were unable to access the platform for an extended period due to a service outage on our end
To request an exception, contact us within 7 days of the charge at signal23universe@gmail.com with your account email and a description of the issue.
Episode Rentals
Individual episode rentals ($2.99 per episode, $0.99 for microdramas) are non-refundable once the rental period has begun and content has been accessed.
Third-Party Platform Purchases
If you subscribed through Apple iOS, Roku, Amazon Fire TV, or Google Play, refund requests must be submitted directly to that platform. Signal 23 does not control refund decisions for third-party purchases.
- Apple: reportaproblem.apple.com
- Google Play: play.google.com/store/account/subscriptions
- Roku: my.roku.com/account/subscriptions
- Amazon: amazon.com/manageyourprimemembership
How to Request a Refund
To request a refund consideration, email us at signal23universe@gmail.com with:
- Your account email address
- Date of the charge
- Amount charged
- Reason for the refund request
We will respond within 3-5 business days.
Contact
Signal 23 Television LLC
Email: signal23universe@gmail.com