HELP CENTER
Everything you need to get the most out of Signal 23 Universe
๐Ÿ”
Getting Started
Create your account, choose a plan, and start watching in minutes.
โ–ถ๏ธ
Watching Content
Browse collections, search shows, and navigate the watch page.
๐Ÿ’ณ
Billing & Plans
Manage your subscription, update payment info, or cancel anytime.
๐Ÿ‘ค
Your Account
Update your password, view subscription status, and manage settings.
๐Ÿ“ฑ
Devices
Watch on your phone, tablet, computer, or smart TV.
๐Ÿ†˜
Need More Help?
Can't find what you're looking for? Our support team is here.

Getting Started

1

Create an Account

Click "Create Account" on the homepage and enter your email address and a password. Your password must be at least 6 characters.

2

Choose a Plan

Select Basic ($9.99/mo), Premium ($23.99/mo), or VIP Annual ($179.99/yr). You'll be taken to our secure Stripe checkout to enter your payment details.

3

Start Watching

After payment, you'll be redirected to your account page. Click "Watch Now" to start browsing all available content.

Existing subscriber? If you had an account on our previous platform, use your email to sign in. You'll be prompted to set a new password โ€” your subscription will be recognized automatically.

Watching Content

1

Browse the Watch Page

Click "Watch" in the navigation. You'll see all content organized into collections in the left sidebar. Click any collection to jump to it.

2

Search for Content

Use the search bar at the top of the Watch page to find specific shows, movies, or series by name.

3

Filter by Category

Use the filter tabs (TV Shows, Movies, Limited Series, Premium, Free) to narrow down content by type or access level.

4

Play an Episode

Click on any show thumbnail to open it. You'll see the episode list โ€” click any episode or hit the โ–ถ button to start playing.

Tip: Episodes marked NEW are recently added. Episodes with a โฐ icon are scheduled and will be available soon.

Managing Your Subscription

1

View Your Plan

Go to "My Account" in the navigation. You'll see your current plan, status, and next billing date.

2

Update Payment Method

Click "Manage Billing" in your account page. This opens the Stripe billing portal where you can update your card, view invoices, and manage your subscription.

3

Cancel Your Subscription

Click "Cancel Subscription" in your account page. You'll keep access until the end of your current billing period.

Subscribed via Apple, Roku, or Amazon? You'll see instructions to cancel through that platform directly โ€” we can't process those cancellations for you.

Troubleshooting

1

Video Won't Play

Try refreshing the page (Cmd+Shift+R). Check your internet connection โ€” streaming requires at least 5 Mbps. Try a different browser like Chrome or Firefox.

2

Can't Log In

Make sure you're using the correct email address. Try resetting your password. If you're an existing subscriber, you may need to set a new password โ€” use the "Forgot Password" link.

3

Subscription Not Showing as Active

If you just subscribed, it may take a few moments to activate. Try refreshing the page. If the issue persists, contact us with your receipt.

Still Need Help?

Can't find the answer? Send us an email and we'll respond within 24 hours.

Email Support